Contact Us

Questions, feedback or in need of more information?
Is your question not on one of our information pages or is something not entirely clear? Send an email to service@delgadant.com. Please offer your name, contact phone number and the city you live in. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:

Customer Service: email and live-chat messages are accepted 24/7; our team replies within [48] hours (UTC+8).

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Order processing takes 3–7 business days before dispatch. After dispatch, shipping transit is 14–30 business days, varying by destination country. All times exclude weekends and public holidays.
Q: What is the company return policy?
A: Once we receive and inspect your returned item, we will complete the inspection within 14 business days. If approved, your refund or exchange will be initiated. Please allow an additional 1–2 billing cycles for the refund to appear in your account, subject to your card issuer’s processing speed.
Q: How can I contact you regarding my order?
A: You can contact us via email at service@delgadant.com or by using the form located on this page.