FAQ
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via PayPal.
● PayPal
delgadant primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
WHICH CURRENCY WILL I BE CHARGED IN?
All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate of the currency you choose .
SHIPPING
Where do you ship?
We ship worldwide including Asia, North & Central America, Europe and Oceania,offering payment via PayPal (which supports credit and debit cards).
How long does it take to ship my order?
Order processing takes 3–7 business days before dispatch. After dispatch, shipping transit is 14–30 business days, varying by destination country. All times exclude weekends and public holidays.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
RETURNS
Do you accept returns?
We do accept returns with respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 business days of delivery
To ask for a return, please contact our customer service.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
If return is caused by our error (damaged or incorrect items), we will cover the return shipping cost.
To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
Original shipping fees and taxes paid at checkout are non-refundable unless the return is caused by our error.
How long does it take to process a return?
After receiving your return and inspecting the condition of your item, we will complete the inspection within 14 business days. If approved, refund for the product purchase price will be initiated.
If you still have any questions or concerns, please contact us at our Support Center.
